FAQ

How do I know if my system is able to properly display the website?

All operating systems are supported, the only exception being Windows versions earlier than Windows XP.

Most of the major browsers are supported; however, if you are using Internet Explorer 7, you may experience some issues with the layout. We strongly suggest to use an updated standards-compliant browser (Internet Explorer 8+, Google Chrome, Mozilla Firefox or Apple Safari) to better experience the website.

Javascript and Flash Player are required to correctly display dynamic content and videos; Flash Player is not required for mobile devices.

Cookies help us to identify you on the website and allow you to login to the members area.

Please check the system requirements below. If any of the items in the list displays a warning, please follow the instructions provided to solve the issue (ignore the Flash Player warning if you are visiting the website on a mobile device).

Your operating system does not meet the requirement!

Recommended operating systems:

  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Mac OS X
  • Linux

Your web browser is not supported!

Please try using any of the following web browsers:

  • Internet Explorer 7+
  • Microsoft Edge
  • Firefox 3.6+
  • Chrome 14+
  • Opera 11.6+
  • Safari 6+

How do I know if the videos featured in the media gallery are viewable on my system?

Clinical Robotic Surgery Association uses RTMP streaming to display all its media to users of the website.

What does this mean?

It means that you can skip to any moment in the timeline of the video without waiting for it to load entirely. This is particularly useful for long videos, which may require a very long loading period on slower connections.

Above you can see two players. The player on the left shows a streaming video using the RTMP protocol, while the player on the right shows a video with HTTP progressive download. If you are navigating the website on an iPhone, an iPad, an Android or Windows 8 device both videos will be shown using HTTP progressive download due to some limitations on mobile devices.

If you cannot see any of the players:

You could be missing some mandatory components and may want to check your system by clicking on the question “How do I know if my system is able to properly display the website?”.

If you can see the video on the right but not the one on the left:

A firewall, an anti-virus or network rules set by network administrators may be blocking the RTMP protocol or port 1935 for your computer.

To solve this issue, please contact your institution or company’s IT department.

If you can see both players:

Congratulations! Your computer is correctly configured and you may watch all the videos in the video portal!

How can I find the particular video I am looking for?

The easiest way to find a video, for which you know the title or the author, is by using the search bar on the header of the page.

If you simply want to browse the latest videos published in any category on the media gallery, you may find them on the homepage.

The Videos by Surgeon page shows a list of authors that have more than 3 videos published on the website. Clicking on the button shown under the author’s picture will bring you to a page with a brief resume of the surgeon and list of videos available.

Lastly, if you are looking for videos for a particular specialty, you may find the list of categories on each page of the Video Portal.

How can I have my surgeries featured in the media gallery?

Being a paid member will grant you the privilege of adding your videos to the media gallery. The steps to upload a new video are very simple and are detailed below:

  1. Login to the members area of the website;
  2. Click on the upload link on the login box in the right sidebar. You will be redirected to the first step of the upload process;
  3. Fill out the form shown with details of the surgery performed in the video and your email address, then press the “Go to the next step” button (please note that all fields, with the exception of “language” and “subtitles”, are required to proceed);
  4. Fill out the form shown with the description of the video, category where it should be published (if no category appears to be appropriate, choose “various”) and tags that will be associated to it (tags are keywords which help users to find your video through internal and external search engines) and click on the “Add” button;
  5. Click on the “Browse” button to choose the file to be uploaded (the file should be smaller than x Mb and have one of the following extensions: mpg, mpeg, avi, divx, mp4, flv, wmv, rm, mov, asf, swf, vob, 3gp, mkv), then click on the “Upload” button;
  6. Wait for the video to finish uploading. The estimated upload time is shown on the page. Do not navigate away from the page  before the file has been fully uploaded. If you realize you have made a mistake (wrong file, wrong title, etc.), please click on the “Reset” button and you will be redirected to  the previous step.

Congratulations! You have uploaded your video! The video will be published in the first time slot available, after having been reviewed by our scientific board.

How can I renew my membership?

To renew your membership, login to the members area with your username and password and go to the Membership Levels page. Choose the appropriate membership level and, if needed, proceed to payment. Please remember that if you choose to pay by check your account will be activated upon receipt of the payment.

If you cannot remember your current password, you can request a new one and have it delivered to the email address associated with your account: click here.

How can I fill my Surgeon Profile to achieve max visibility and adhere to standards? (MDs only)

In order to get the best visibility for your profile please take into consideration that the target audience for this service is a non-professional audience, i.e.: people who are looking for minimally invasive and robotic surgeons to treat their conditions.

You can get most of the information needed to fill the Surgeon Profile form from your standard CV.

Field-specific guidelines

Photo
Please upload your professional headshot.

Personal Profile
It should be a short introduction about yourself, your career, your academic and surgical experience. There is no character limit, but we suggest to keep it short (15 lines, about 900-1000 characters).

Position
A list of your current position(s). They will be shown both in the search page and in your profile page, beside your picture. Please input one element for line.

Training and credentials and Professional memberships
Please input one element for line.

Scientific Publications:
Since the characters limit in this field is 250 (about 4 lines), please use this field to highlight a few of your best publications and/or the amount of scientific publications submitted under your name (“more than…”).

Pictures and videos
Once you have created your Surgeon Profile you can click on the “Edit your Surgeon Profile button on your personal profile page to add new pictures and videos.
Also, if the videos are already published on the Clinical Robotic Surgery Association website, you can simply send us a mail and we will take care of adding them to your profile.
We strongly suggest to add a video in which you introduce yourself and an additional video in which you get interviewed.